We Act. The opening of our Utah Center of Excellence and the widespread deployment of Live Chat in multiple languages are two tangible examples of how we have taken direct action based on feedback. PTC also recently highlighted EMC’s customer-oriented workforce management initiative in a case study posted on their site, entitled, “EMC: Transforming Customer Service with Agility”.The Total Customer Experience is not about a specific function, team or group; it is about rallying our collective talent and energy around a common set of shared investments, data and programs, to bring a continuous improvement mindset to all our interactions.What we are hearing from our customers and partners is encouraging – availability & reliability rates improving across product lines and CSAT is at best-in-class levels.There’s always more we can do. We are unlocking doors to deliver a truly world-class experience by continuing to innovate in the way that we listen, analyze and act upon customer and partner feedback.Our entire TCE program is dependent on our customers actively sharing feedback. At the upcoming EMC World, join me for a panel discussion about EMC’s plans to redefine customer service through the next wave of IT while continuing to drive Total Customer Experience. This is an opportunity for our customers to have a voice in how we shape the future customer service experience. I hope you will join us!Redefine Your Customer Service ExperienceWednesday, May 7, 1:00-2:00, Palazzo D We Analyze. Statistical analysis is used to arrive at key drivers and focus areas; advanced text analytics are leveraged to identify trends in unstructured data, such as customer comments, and to measure the strength of customer sentiment. Something that makes me particularly proud is the use of Big Data analytics to create a detailed picture of service delivery characteristics that result in good customer satisfaction (CSAT) and methods for continuous improvement. The definition of listening is “to make an effort… to hear something… to pay attention… to heed advice.” It’s a critical element in defining the success of any relationship and it’s the starting point for all of EMC’s customer interactions. In fact, it’s one of the key drivers behind our award-winning Total Customer Experience and Customer Commitment.Total Customer Experience at EMC is reflective of the end-to-end lifecycle that customers and partners experience. It starts when customers engage us to better understand how our products, services, and expertise can help them solve business challenges. It continues as they are enabled by the use of our solutions. As their businesses evolve, the proposed solutions need to scale and change in order meet the challenge.[youtube_sc url=”http://youtu.be/kfaWVGRpYmo” title=”EMC%20Total%20Customer%20Experience:%20Fueled%20by%20Your%20Voice” autohide=”1″ rel=”0″]We do not sit back and passively wait for innovation to fall upon us. Rather, we immerse ourselves in the process, responding to and addressing feedback from our customers, partners, and our own workforce. Our continuous improvement loop, coupled with industry-leading advancements that solve real customer problems, is what sets EMC and the Federation we are a part of apart from the competition.We Listen. Survey data from our top 3,000+ customers give us insight into how we are performing across the customer journey. This is complemented with a deep understanding of the loyalty of our partners, offering clarity in the way we enable business. Next, consistent measurements across product and service outcomes provide key feedback with respect to quality.
We promised them in early 2016, and they’re already here: IsilonSD Edge, Isilon OneFS 8.0 and Isilon CloudPools are available today. Together, these products can transform the way organizations store and use data — whether at the edge, the core or the cloud – by harnessing the power of the data lake.DATA LAKE AT THE COREA data lake offers many advantages. By consolidating file-based, unstructured data on EMC Isilon—the #1 scale-out NAS storage platform in the industry—organizations can eliminate costly storage silos, simplify management, increase data protection, and get more value from data assets.The new Isilon OneFS 8.0 operating system extends these benefits by offering continuous service for the data center with non-disruptive upgrades and enabling an edge-to-core-to-cloud data lake.Here’s the skinny on what’s new in OneFS 8.0:Non-disruptive upgrades (NDU) capability to maximize uptime during upgrades with a flexible upgrade rollback option for increased management controlAdvanced DR capabilities with support of the SMB3 Continuous Availability protocol and for NFSv4 failover that facilitates non-disruptive operationsA new and updated FreeBSD 10 based kernel for the OneFS operating system that provides enhanced performanceSimplified administration with support for an improved Cluster Event Log (CELOG v2) that allows better management and handling of alertsImproved performance for Isilon SyncIQ data replicationEnhanced support for multi-stream NDMP backupsImproved job engine performanceIncreased security with the ability to configure multiple DNS servers as well as controlled data sharing between Access ZonesImproved file filtering capabilities allows policy-based control of what files can be stored on an Isilon clusterHDFS auditing to address governance and regulatory requirementsEXPANDING THE DATA LAKE TO THE EDGEData at edge locations is growing – but edge locations are often inefficient storage silos with inconsistent data protection practices and limited IT resources. Data at the edge is also generally outside the core data lake and can’t easily be incorporated into analytics projects.EMC IsilonSD Edge addresses these challenges with a Software-Defined Storage solution that combines the power of Isilon scale-out NAS with the economy of industry standard hardware in a VMware ESX environment.IsilonSD Edge is available in two versions: a ‘free and frictionless’ download for non-production use and a production version that is available through the EMC Store.EXPANDING THE DATA LAKE TO THE CLOUDIsilon CloudPools software provides policy-based, automated tiering that allows customers to address rapid data growth and optimize storage resources by using the cloud as an economical storage tier for cold or frozen data that is rarely accessed while leveraging your valuable on-premise storage resources for more active data and applications.For more info on the new Isilon products, click here. read more
Direct2Dell is designed to bring you news and stories about Dell people, products, services, partners and customers. Often those customers need support for their Dell products. For that, our Dell Support team continuously updates a library of articles called the Knowledge Base.In an effort to make that information even easier to find when you need it, each Friday I will bring you a list of the most highly reviewed articles with appropriate responses to the latest trends we are seeing in our customer inquiries.With these publications you can stay informed about the latest troubleshooting guides and resolutions across various client system lines.Questions about these issues should be left in our Support Forums where trained staff are available to assist, rather than commenting here on Direct2Dell.You can also contact Dell Customer Service or Dell Technical Support for assistance. And, as always, our @DellCares and @DellCaresPro teams are just a tweet away for help.This week we’ve seen a lot of interest in these topics:TPM option gone? Here are some tips on hunting it down!Learn all about imaging with our comprehensive solutions guideWhat’s an M.2 card, and how to use oneLearn all about the different RAID levels available, and how to best take advantage of themSolve your Hyper-V Issues with our Dell Pro TipsTroubleshoot and resolve any wired NIC issues with this guideTroubleshooting slow wireless and Internet performance issues with our helpTime for an OS upgrade? These are the systems we’ve validated with the latest versions of WindowsFix light leakage on a Dell LCD screenChromebook 3180/3189 systems could exhibit an LCD issue read more
LONDON (AP) — Some protesters against a high-speed rail link between London and northern England have been evicted from a park in the capital city early Wednesday after they dug tunnels and set up a makeshift camp. The protesters had occupied Euston Square Gardens, claiming there were plans to build a temporary taxi rank over the small green space outside Euston Station, the London terminus for the so-called HS2 trains. HS2 Rebellion, which is an alliance of groups and individuals campaigning against the planned high-speed railway, said Wednesday that bailiffs from HS2′s private contractor, the National Eviction Team, “entered the camp under cover of darkness” and that “tree protectors” had entered the tunnels and were “prepared for a lengthy siege.”